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Return and Refund Policy
We have a 14-day return policy. This means you have 14 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition as when you received it—unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at info@noahsneakers.com. Please note that returns must be sent to the return adress provided.
If your return is accepted, we’ll send you a return shipping label along with instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. The costs and risk of loss when returning the package are for the client.
The costs for returning your order are as follows:
- € 10,75 for the PostNL return label (domestic shipping NL with insurance).
- When paid with Klarna or Paypal: + paid fee’s.
For any questions about returns, you can always contact us at info@noahsneakers.com
Damages and Issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you received the wrong item. This will allow us to evaluate the issue and resolve it promptly.
Cancellation
You have the right to cancel your order within 24 hours after you have placed the order.
Exceptions/Non-returnable Items
Certain types of items cannot be returned, such as perishable goods (e.g., food, flowers, or plants), custom products (e.g., special orders or personalized items), and personal care goods (e.g., beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases.
If you have questions or concerns about your specific item, please contact us.
Items on sale or gift cards cannot be returned.
Exchanges
The fastest way to ensure you get what you want is to return the item you have and make a separate purchase for the new item once the return is accepted.
Legal 14-Day Cooling-Off Period in the EU
Notwithstanding the above, if goods are being shipped to the European Union, you have the right to return your order within 14 days, for any reason and without justification. As with the standard return policy, your item must be in the same condition as when you received it—unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. The costs and responsibility for returns are for the customer. The client has the option to either return the package with standard shipping (€7,00) or insured shipping (€10,00).
Refunds
Once we’ve received and inspected your return, we’ll notify you and let you know if the refund was approved or not. If approved, you’ll be automatically refunded via your original payment method within 10 business days. The amount of the refund will be deducted with the costs for the return-shipping label.
Please remember that it can take some time for your bank or credit card company to process and post the refund.
If it has been more than 15 business days since we approved your return, please contact us at info@noahsneakers.com