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Shipping Policy

Welcome to Noah Sneakers! This Shipping Policy outlines the terms and conditions regarding the shipping of orders placed on our website. By placing an order with us, you agree to the following:

1. Order Processing Time

1.1 Processing Time: Orders are typically processed within 10 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive a notification once your order has been shipped. For some orders we work with international partners. These orders may have an expected delivery time of 10 business days. 

1.2 Delays: Please note that processing times may be extended during high-volume periods, such as sales events or holidays. If there is a significant delay in the processing of your order, we will notify you via email.

2. Shipping Methods and Costs

2.1 Shipping Options: We offer the following shipping options:

• Standard Shipping: Estimated delivery within 9 business days.

2.2 Shipping Costs: Shipping costs are calculated at checkout based on your location and selected shipping method. For international orders, additional customs or import fees may apply (see Section 5).

3. Delivery Timeframes

3.1 Estimated Delivery: Delivery times vary depending on your location and shipping method. Please allow up to 10 business days.

3.2 Delays Beyond Our Control: We are not responsible for delays caused by factors beyond our control, such as carrier delays, customs processing, or natural disasters.

4. Order Tracking

4.1 Tracking Information: Once your order has shipped, you will receive an email with tracking details to monitor your shipment’s progress.

4.2 Issues with Tracking: If you do not receive a tracking number or encounter issues tracking your package, please contact us at info@noahsneakers for assistance.

5. International Shipping

5.1 Customs and Duties: International shipments may be subject to customs duties, taxes, or fees imposed by the destination country. These charges are the customer’s responsibility and are not included in the product price or shipping costs.

5.2 Customs Delays: Customs processing may delay your shipment. We recommend contacting your local customs office for more information on customs policies and procedures in your country.

6. Lost, Stolen, or Damaged Packages

6.1 Lost Packages: If your package is lost in transit, please contact us at info@noahsneakers.com We will work with the carrier to locate your package or provide a replacement.

6.2 Stolen Packages: We are not responsible for packages marked as "delivered" by the carrier but are reported missing. Please ensure your delivery address is secure.

6.3 Damaged Packages: If your package arrives damaged, please contact us immediately with photos of the damage. We will assist in resolving the issue with the carrier.

7. Incorrect Address

7.1 Address Accuracy: Please ensure that the shipping address provided is complete and accurate. We are not responsible for shipments sent to incorrect addresses provided by the customer.

7.2 Address Corrections: If you notice an error in your shipping address, please contact us at info@noahsneakers.com as soon as possible. We will do our best to update the address before the package is shipped.

8. Returns Due to Failed Delivery

8.1 Unclaimed Packages: Packages that are unclaimed or returned to us due to incorrect address or delivery failure will be subject to re-shipping fees. Refunds for returned packages will exclude shipping costs.